Minimum System Requirements
Technical Specifications for Our Platform & Courses
As with all web-based products, you may find different levels of success depending on the age of your device and software. While we recommend the following minimum requirements, it is not possible for us to test all device models and software combinations. For this reason, we recommend you test the course on your device to determine compatibility.
A modern web browser is required. To check your browser version, operating system, or other details, visit supportdetails.net
For quick access, click the links/tabs below for each section you want to review.
TECHNICAL INFORMATION
Minimum System Requirements
Operating System & Browsers
Operating System & Browsers
For best performance please use:
- Mac: Chrome/Firefox/Safari (latest version)
- Windows: Chrome/Firefox/Edge (latest version)
Browser Settings
- JavaScript: Must not be disabled
- Pop-Up Blockers: Must be disabled
- Security Level Settings: Default settings supported; IE Maximum Security levels not supported
- Privacy Settings: Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
- Third Party Cookies: Must not be blocked
Hardware
Hardware
- RAM: 1 GB or more
- Screen Resolution:
- Required: 1024×768
- Preferred: 1280×1024
- Audio/Video: Sound card with either speakers or headphones
- Bandwidth: If you do not have broadband and you are using dial-up connection, you will have difficulty using our courses. Each course loads and plays videos and other media. Broadband connection (e.g. DSL, cable modem or FIOS) with 1Mbps bandwidth or better required; dial-up connections will seriously impede full functionality and viewing multimedia content. Test your bandwidth speed at https://speedof.me/. Click “Start Test” to begin.
Tablets
Tablets
ComplyEQ’s courses are compatible on most tablet devices. However, some of our courses are not designed for use on a tablet.
Please refer below for a list of courses supported on tablets:
Adult Financial Education & Workplace Training
- Achieve + Engage
- Latest iOS on Safari, latest Android on Chrome. If using Samsung use native Samsung browser
- Windows Surfaces may work but are not officially supported
K12 Education
Latest iOS on Safari, latest Android on Chrome. If using Samsung use native Samsung browser. Courses below are optimized for horizontal view unless otherwise noted.
- 306: Black History
- AlcoholEdu for High School
- Character Playbook
- Data Science Foundations
- Endeavor
- ComplyEQ Financial Literacy
- Future Goals Hockey Scholar-Math Edition
- iPad mini not supported
- Future Goals Hockey Scholar-Science Edition
- iPad mini not supported
- FutureSmart
- Healthcare Literacy: Making Healthy Choices
- Healthier Me: Intro to Wellness
- Honor Code
- Ignition
- Keys to Your Future
- Econ Foundations
- Mental Wellness Basics
- Plants, Animals and Our World – optimized for horizontal & vertical view
- Prescription Drug Safety for High School
- Summer Slugger
- For best experience use Chrome
- Sustainability Foundations – optimized for horizontal & vertical view
- The Compassion Project
- Vault
- Venture
- WORDForce
Smartphones
Smartphones
For the best experience ComplyEQ recommends using a tablet size device or larger. While most courses have not been tested on smartphones, it’s possible you may still be able to complete the courses on your phone.
Refer to the list below for a list of courses that have been tested and approved to run on smartphones.
Adult Financial Education & Workplace Training
Latest iOS on Safari and latest Android on Chrome. If using Samsung use native Samsung browser.
- All Courses
K12 Education
Latest iOS on Safari and latest Android on Chrome. If using Samsung use native Samsung browser.
- Data Science Foundations
- Endeavor
- Healthcare Literacy: Making Healthy Choices
- Healthier Me: Intro to Wellness
- Ignition
- Money Moves
- Pathways
- Plants, Animals and Our World
- Summer Slugger
- Sustainability Foundations
- Vault
- WORDForce
- Econ Foundations
Screen Readers
Screen Readers
Screen Readers are supported on desktop computers for the following courses:
Adult Financial Education & Workplace Training
All courses support:
- Windows/Firefox/NVDA
- Windows/Chrome/JAWS
- Mac/Safari/VoiceOver
For courses on the Foundry platform:
- Windows/Firefox/NVDA
- Windows/Chrome/JAWS
- Mac/Safari/VoiceOver
Allow Lists
To ensure your learners are able to access their ComplyEQ content and assignments, please review the following information to allow the required URLs and email domains. The list is organized by platform.
If your organization uses Gmail, click here for instructions to allow ComplyEQ emails for Google.
If you are unsure which ComplyEQ experience you are using, please contact your Account Manager or Customer Support.
- Elective & Workplace Training
- Engage
- Foundry Compliance and Prevention and K12 Education
- Email Domains to Approve
- Email IP Range List
For courses on the Foundry platform:
- Windows/Firefox/NVDA
- Windows/Chrome/JAWS
- Mac/Safari/VoiceOver
Elective & Workplace Training
For members of the Financial Capability Network, Prescription Drug Safety Networks, and other networks who provide short, sharable courses to adults in their organizations and communities.
| URL | Reason to Allow |
| blackbaud.com | Allows customer admins to sign up for BBID so they can login to our apps moving forward. |
| “your subdomain”.ComplyEQ-next.net | Required for learners to find and complete courses. |
| *.fifoundry.net | Required for learners to find and complete courses. |
| *.ComplyEQ.net | Required for learners to find and complete courses. |
| ComplyEQ-next.s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| assets.ComplyEQ-next.net | This is where the CSS, JavaScript, images, fonts, and other course-related content is located. |
| cdnjs.cloudflare.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| cdnjs.cloudflare.com | Tied to course libraries; course assets and video playback would break. |
| *.cloudfront.net | Used for videos in courses. |
| d1vyejqi0lnyjd.cloudfront.net | Tied to course videos, users can expect to see issues playing course videos if this is not added. |
| fonts.gstatic.com | Repository of certain images and buttons that are used throughout the learner experience. |
| fonts.googleapis.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| browser.sentry-cdn.com | Industry standard tool for monitoring web applications. |
| js-agend.newrelic.com | Industry standard tool for monitoring web applications. |
| bam.nr-data.net | Industry standard tool for monitoring web applications. |
| google-analytics.com | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience. |
| cdn.jsdelivr.net | Manages cookies to allow proper navigation through the ComplyEQ platform. |
| ajax.googleapis.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| [email protected] | Email address of system generated email sent to learners. |
| pendo.io | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience. |
| prod-useast-b.online.tableau.com | Industry standard tool (Tableau) which ComplyEQ uses to power Admin reporting and analytics solutions. |
Engage
| URL | Reason to Allow |
| blackbaud.com | Allows customer admins to sign up for BBID so they can login to our apps moving forward. |
| “custom subdomain”.ComplyEQ-engage.net | The URL learners will go to in order to log in to take training. |
| *.fifoundry.net | Required for learners to find and complete courses. |
| maps.googleapis.com | When locations are input in ComplyEQs platform, we cleanse and parse that data via Google’s Places API. |
| ComplyEQ-engage.s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| cdnjs.cloudflare.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| cdnjs.cloudflare.com | Tied to course libraries; course assets and video playback would break. |
| *.cloudfront.net | Used for videos in courses. |
| d1vyejqi0lnyjd.cloudfront.net | Tied to course videos, users can expect to see issues playing course videos if this is not added. |
| ComplyEQ-adminifi.s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| maps.gstatic.com | Used to present location of in-person workshops and trainings on event detail pages. |
| s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| fonts.googleapis.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| Fonts.gstatic.com | Repository of certain images and buttons that are used throughout the learner experience. |
| browser.sentry-cdn.com | Industry standard tool for monitoring web applications. |
| js-agend.newrelic.com | Industry standard tool for monitoring web applications. |
| bam.nr-data.net | Industry standard tool for monitoring web applications. |
| google-analytics.com | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience (e.g. navigation, browser, operating system, screen resolution, etc.). |
| cdn.jsdelivr.net | Manages cookies to allow proper navigation through the ComplyEQ platform. |
| [email protected] | Email address of system generated email sent to learners. |
| prod-useast-b.online.tableau.com | Industry standard tool (Tableau) which ComplyEQ uses to power Admin reporting and analytics solutions. |
Foundry Compliance and Prevention and K12 Education
For members of the Workplace Culture Network and K12 Education who assign required training to employees and students.
| URL | Reason to Allow |
| blackbaud.com | Allows customer admins to sign up for BBID so they can login to our apps moving forward. |
| *.fifoundry.net | Required for learners to find and complete courses. |
| fast.wistia.com | 3rd party service which improves page load times and video performance. Especially critical to usability in low bandwidth environments. |
| s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| ComplyEQ-content-services.s3.amazonaws.com | Repository of course customizations. |
| ComplyEQ-adminifi.s3.amazonaws.com | Repository of certain images and buttons that are used throughout the learner experience. |
| maps.googleapis.com | When locations are input in ComplyEQs platform, we cleanse and parse that data via Google’s Places API. |
| cdnjs.cloudflare.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| cdnjs.cloudflare.com | Tied to course libraries; course assets and video playback would break. |
| *.cloudfront.net | Used for videos in courses. |
| d1vyejqi0lnyjd.cloudfront.net | Tied to course videos, users can expect to see issues playing course videos if this is not added. |
| fonts.googleapis.com | Allows a variety of fonts to be rendered throughout the learner experience. |
| fonts.gstatic.com | Repository of certain images and buttons that are used throughout the learner experience. |
| browser.sentry-cdn.com | Industry standard tool for monitoring web applications. |
| js-agend.newrelic.com | Industry standard tool for monitoring web applications. |
| bam.nr-data.net | Industry standard tool for monitoring web applications. |
| google-analytics.com | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience. |
| cdn.jsdelivr.net | Manages cookies to allow proper navigation through the ComplyEQ platform. |
| [email protected] | Email address of system generated email sent to learners. |
| pendo.io | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience. |
| fullstory.com | Industry standard web analytics platform allows ComplyEQ make informed decisions about improving our user experience. |
| prod-useast-b.online.tableau.com | Industry standard tool (Tableau) which ComplyEQ uses to power Admin reporting and analytics solutions. |
Email Domains to Allow
Firewalls or other spam blocking devices may wrongfully tag ComplyEQ, LawRoom, or CampusClarity emails as spam. Please ensure the following emails and domains are accessible to ensure you and your users properly receive all course-related emails such as invitation and reminder notifications, password retrieval, etc.
- @blackbaud.com
- @everfi.com
- [email protected]
- [email protected]
- [email protected]
The mail.ComplyEQ.net(opens in new tab) and mail.ComplyEQ-foundry.net(opens in new tab) domains are setup with the proper SPF records and their root domains are setup with the proper DKIM records. Emails from these domains use mail.ComplyEQ.net(opens in new tab) and mail.ComplyEQ-foundry.net(opens in new tab) as return path domains (*@mail.ComplyEQ.net(opens in new tab) or *@mail.ComplyEQ-foundry.net(opens in new tab)).
You can further use DKIM signatures to authenticate the email came from ComplyEQ. DKIM authentication paired with return path whitelisting should ensure your learners will receive critical communications from the ComplyEQ Platform.
Email IP Range List
ComplyEQ uses the cloud provider Amazon SES for sending emails. This provides us with the scalability and reliability to send millions of emails daily. As such, we do not have a dedicated IP that emails are sent from to allow. Emails originate from the same set of IPs as other Amazon SES customers. This is a large range of IP addresses. Furthermore, this list is subject to change from time to time.
For these reasons, it is strongly encouraged to allow or authenticate incoming emails using the DKIM method mentioned above. However, if approval by IP address is your only option, the information is listed below.
- ComplyEQ Email Server Host: smtp-out.amazonses.com
- Email server IP ranges: 199.255.192.0/22, 199.127.232.0/22, 54.240.0.0/18
- Return Path (AKA envelope address): mail.ComplyEQ.net